APW Gallery & Retail Manager
Hours: 37.5 hrs per week (Tuesday-Saturday, 9am-5pm)
Salary: An attractive salary (commensurate with experience) will be offered.
Contract: Full-time position (3 year contract)
This newly created role offers a unique opportunity to make your mark on the look and feel of our beautiful space, located in the heart of Melbourne’s vibrant Gertrude Street (Fitzroy) precinct. Bring your exceptional customer service skills and experience to drive sales in our re-designed gallery and retail space.
This position offers significant opportunities to work with many of Australia’s leading contemporary Artists in presenting and promoting their work through the APW Gallery and a program of changing exhibitions, commission projects, online platforms, and other public events.
1. POSITION OBJECTIVE:
APW Gallery & Retail Manager is responsible for:
Ensuring the efficient and effective operation of the APW Gallery and Exhibitions Program is achieved and that standards of excellence are upheld.
Managing the APW Retail Space and other retail features of the APW Gallery and Online Printstore to drive sales and increase income.
Overseeing the professional presentation of the APW Gallery and APW Retail Space and ensuring that these public areas are maintained to the highest standards.
Providing exceptional customer service and communication to all APW stakeholders, especially APW Gallery & Retail Space clients and visitors.
2. KEY RESPONSIBILITY AND DUTIES:
Manage, coordinate and oversee implementation of the day-to-day operation of the APW Gallery and its program of changing exhibitions.
Assist the APW Director to curate and coordinate the annual program of exhibitions.
Allocate resources to ensure that the preparation and presentation of all exhibitions is completed on time and to budget and to stakeholder satisfaction.
Prepare works for exhibition including mounting & framing as required.
Coordinate and oversee exhibition installation, lighting and demounting.
Prepare material for exhibition invitations and coordinate design, printing and distribution.
Prepare invitation mailouts and ensure timely distribution.
Prepare written material including exhibition price lists, extended labels, media releases etc.
Manage, prepare and distribute publicity material for APW Gallery exhibitions including gallery listings and articles for various journals, newspapers and magazines.
In consultation with the Director, develop and present education programs and other public events to complement and enhance the APW Gallery program.
Manage and maintain the APW Gallery and exhibitions equipment asset register and an inventory of mounting and framing materials.
Ensure that all APW Gallery and exhibitions equipment and facilities are maintained in excellent working order and oversee maintenance as required.
Assist in the formation of annual APW Gallery & Exhibitions Programs forecast operating budgets and monitor actual program expenditure and income to meet targets.
Assist in the production of monthly, quarterly and end-of-year reports for all APW Gallery and Exhibitions Programs.
Ensure that full and accurate records are maintained and archived for all APW Gallery and Exhibition projects.
Supervise and oversee completion of other reports as required for the end-of-year financial report including ‘prints-in-stock’ inventory.
APW Retail Space:
Manage, coordinate and oversee the day-to-day operation of the APW Retail Space, including the print sales facility of the APW Gallery to achieve agreed sales targets.
Coordinate and oversee the changing display of retail stock in APW’s windows and display cabinets, including curating the APW “Artist Showcase” program.
Assist in the preparation of retail and print sales targets and to achieve annual income budgets.
Coordinate the packaging and dispatch of prints and other retail stock to clients.
Maintain accurate ‘prints in stock’ and ‘retail stock’ records, sales and artist payment records.
Assist in the preparation of invoices for APW Gallery and Retail Space clients.
Assist in the preparation of statements for artist’s commission payments.
APW Exhibitions for Other Venues:
Assist the APW Director curate and coordinate APW Exhibitions for other venues.
Prepare works for outgoing temporary exhibitions including mounting & framing if required, organising freight arrangements, preparing tour and condition reports, insurance arrangements etc.
Coordinate and prepare exhibition catalogues, extended labels, media releases etc.
Assist in the management of touring arrangements for traveling exhibitions.
APW Website & Online Printstore:
Prepare material for inclusion on the APW website and coordinate regular updates as required.
Manage APW’s online Printstore and ensure the accurate and timely dispatch of artworks purchased online.
Maintain accurate ‘prints in stock’ records, print sales & artist payment records.
Prepare artist’s statements and artist commission payments.
APW Archive Collection:
Manage APW’s archive collection including print edition documentation records, photographic records, slide library, cataloguing, insurance, loans, research inquiries and copyright documentation etc.
Oversee the storage of the APW archive and make recommendations on storage, cataloguing, conservation and other policy issues.
Coordinate the display and interpretation of works from the APW Archive for exhibitions in the APW Gallery, temporary and/or touring exhibitions as well as display throughout the APW premises.
Act as ‘first point of contact’ for all visitors and telephone calls to APW.
Provide a welcoming and professional customer service to all APW visitors and clients.
Manage online registrations and bookings for APW Educational Program workshops & classes.
Manage online Studio Orientation Session registrations and bookings for the APW Print Studio Access Program.
Maintain accurate database records for APW Gallery clients and APW stakeholders.
Undertake special projects, research and other duties as directed.
The APW Gallery & Retail Manager is responsible for:
The efficient and effective operation of APW Gallery & Exhibitions Programs, the APW Retail Store as well as the APW Website and Online Printstore.
The quality and timeliness of advice to the Director of matters within the incumbent’s areas of responsibility.
5. EXTENT OF AUTHORITY:
This position functions with a degree of autonomy within the parameters of this Position Description.
The incumbent is responsible for producing routine correspondence, documents and reports.
6. JUDGEMENT AND DECISION MAKING:
The incumbent will be expected to prioritise work schedules and objectives in order to achieve the desired outcomes to meet deadlines.
The incumbent will be expected to act and make decisions within established standards of museum / gallery codes of professional conduct.
The incumbent will be expected to exercise a high degree of aesthetic judgment in the presentation of artworks. The ability to resolve aesthetic and technical problems creatively and practically is a prerequisite of the position.
7. SELECTION CRITERIA - EXPERIENCE & QUALIFICATIONS:
To achieve the objectives of this position, the following essential attributes are required:
Key Selection Criteria:
Demonstrated experience in management of a ‘high end’ retail business and/or art gallery including working to scheduled timelines and budgets to achieve sales targets.
Demonstrated experience in customer service and dealing with the public in a retail environment.
Experience in managing a customer database.
Experience in stock management including display, handling and storage.
Experience in maintaining an e-commerce application.
Demonstrated experience in using social media platforms (facebook, twitter, Instagram) and other online tools to connect with community, build new audiences and drive sales.
Demonstrated high level interpersonal, written and oral communication skills including the ability to prepare written quotes, write reports and present public talks to gallery visitors and tour groups.
Demonstrated organisational skills with proven ability to handle multiple tasks and prioritise workloads, with attention to detail and “follow through” as priority qualities – including the ability to be flexible, adaptable and resourceful in order to achieve desired outcomes to meet deadlines.
Demonstrated ability to work with changing priorities and to meet deadlines without jeopardising standards or levels of service.
Proven ability to work effectively independently, as well as part of a small team.
Other highly regarded attributes:
Formal qualifications in Marketing, Retail, Fine Arts, Design and/or Arts Management would be advantageous, although not essential.
Ability to handle works of art and undertake installation of exhibitions including ability to climb ladders, use basic hand and power tools, and adjust gallery lighting systems etc would be highly regarded.
Knowledge of fine art printmaking and of the various printmaking techniques, materials and practices, as well as an understanding of the conservation requirements for the storage, handling and display of works on paper would be an advantage.
Previous experience in working with people from culturally and linguistically diverse backgrounds.
Previous experience and/or demonstrated knowledge of the not-for-profit field would be an advantage.
Previous experience & success in seeking funding and sponsorship from government, corporate and philanthropic agencies would be highly regarded.
Current workplace first-aid and working with children check qualifications would be highly regarded.
Other Relevant Information:
This position involves some lifting and manual work as required for installation of exhibitions.
Usual hours of duty will be 9am-5pm, Tuesday to Saturday with some occasional evening work. The normal working week is 37.5 hours and time off in lieu will be arranged to compensate for any agreed out of hours work.
The appointment carries a three-month probationary period.
This position description describes the broad scope of the role and is not an exhaustive list. It may also change from to time to time with due consultation to meet the changing needs of the organisation.
Applications addressing the Selection Criteria (maximum 3 pages) should be accompanied by a covering letter and a curriculum vitae with the names and contact details of two professional referees.
Applications should be addressed and emailed to: Anne Virgo OAM, APW Director: firstname.lastname@example.org
Applications close: Monday 14 June 2021.
Applicants will be contacted if they have been shortlisted for interview by Friday 25 June 2021.